Privacy policy

Privacy Policy

At URBAN LAYER®, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

1. Information We Collect

When you interact with our store, we may collect:

• Full name
• Phone number
• Email address
• Shipping and billing address
• Order details and purchase history
• Information about your device and website activity, such as IP address, browser type, and cookies.

2. How We Use Your Information

We use your information to:

• Process and confirm your orders.
• Arrange shipping and delivery.
• Contact you regarding your purchases.
• Provide customer support.
• Improve our website, products, and shopping experience.
• Prevent fraudulent transactions and protect our store.
• Send promotional communications where permitted and, when required, with your consent.

3. Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

• Shopify, our e-commerce platform.
• Shipping and delivery companies.
• Payment service providers.
• Website analytics and marketing providers.
• Authorities when required by applicable law.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep your shopping cart functioning.
• Remember your preferences.
• Understand how visitors use our website.
• Measure advertising and marketing performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer support, legal, and accounting requirements.

7. Your Privacy Rights

Subject to applicable law, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information where legally permitted.
• Withdraw consent where processing is based on consent.
• Object to certain uses of your personal information.

To submit a privacy request, please contact our customer support team.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

We encourage you to review their privacy policies before sharing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact URBAN LAYER® through our official customer support channels.