Shipping policy

Shipping Policy

At URBAN LAYER®, we aim to make your shopping experience smooth and convenient, from placing your order to receiving it at your doorstep.

1. Delivery Coverage

We offer shipping and delivery across all governorates in Egypt.

2. Processing Time

Orders are processed and prepared for shipment after successful order confirmation.

Our team may contact you by phone to confirm your order and delivery details before dispatch.

3. Delivery Time

Estimated delivery time is 1–4 business days, depending on your location and courier availability.

Please note that delivery times are estimates and may vary due to weekends, public holidays, weather conditions, or unexpected courier delays.

4. Shipping Fees

Any applicable shipping fees will be displayed during checkout or communicated before your order is confirmed.

If your order qualifies for free shipping, this will be clearly indicated at checkout or during the ordering process.

5. Order Tracking

Once your order has been dispatched, our customer support team can assist you with delivery updates and tracking information where available.

6. Delivery Information

To help ensure a smooth delivery, please make sure your shipping information is accurate and complete, including:

• Full name
• Active phone number
• Governorate and city
• Detailed delivery address

Customers should be available to receive their orders at the provided address.

7. Delayed or Undelivered Orders

If your order is delayed or you experience any delivery issues, please contact our customer support team.

We will do our best to coordinate with our delivery partners and assist you.

8. Contact Us

For shipping inquiries or assistance with your order, please contact URBAN LAYER® through our official customer support channels.

Thank you for shopping with URBAN LAYER®.