Terms of service
Terms of Service
Welcome to URBAN LAYER®.
By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our store.
1. General Conditions
By using this website, you confirm that you are legally permitted to enter into a purchase agreement under applicable law.
We reserve the right to refuse service, cancel orders, or restrict access where necessary and permitted by law.
2. Products and Descriptions
We aim to display our products, descriptions, images, colors, and specifications as accurately as possible.
However, slight differences in color or appearance may occur due to screen settings, lighting, or photography.
Product availability may change without prior notice.
3. Contact Lens Safety
URBAN LAYER® products are cosmetic contact lenses.
• Always follow the product instructions and recommended hygiene practices.
• Do not share your contact lenses with another person.
• Do not use damaged, contaminated, or expired lenses.
• Consult a qualified eye-care professional before using contact lenses, especially if you are a first-time user or have existing eye concerns.
• Discontinue use and seek professional advice if you experience irritation, pain, redness, or blurred vision.
Purchasing from our website does not replace professional eye-care advice or a proper contact lens fitting.
4. Orders and Payments
By placing an order, you agree to provide accurate and complete contact and delivery information.
We offer the payment methods displayed at checkout, which may include Cash on Delivery and online payment options.
We reserve the right to contact customers to confirm order details before dispatch.
Orders may be cancelled if essential information is incorrect, unavailable, or cannot be verified.
5. Pricing
All prices are displayed in the currency shown on our website.
Prices, offers, and promotions may change without prior notice. The price applicable to your order is the price displayed at checkout when the order is placed, subject to correction of genuine pricing errors.
6. Shipping and Delivery
We deliver across Egypt through our delivery partners.
Estimated delivery times are provided for guidance and may vary depending on the destination, courier operations, and other circumstances beyond our control.
Customers are responsible for providing accurate delivery details and being available to receive their orders.
7. Returns and Refunds
Our 30-Day Quality Guarantee covers confirmed manufacturing defects and product quality issues.
Eligible returns must follow the conditions and process outlined in our Returns & Refunds Policy.
For confirmed claims, customers receive a refund of the full product price, with applicable shipping costs deducted only.
Please review our Returns & Refunds Policy for complete details.
8. Intellectual Property
All content on this website, including brand names, logos, product images, graphics, text, and designs, belongs to URBAN LAYER® or its respective rights holders.
You may not copy, reproduce, distribute, or use our content for commercial purposes without prior written permission.
9. Limitation of Liability
To the extent permitted by applicable law, URBAN LAYER® is not responsible for losses resulting from misuse of products, failure to follow product instructions, or circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded under applicable law.
10. Changes to These Terms
We may update these Terms of Service from time to time. Updated versions will be published on this page.
Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.
11. Governing Law
These Terms are governed by the applicable laws of the Arab Republic of Egypt, without limiting any mandatory consumer rights available under those laws.
12. Contact Information
For questions about these Terms, orders, or our products, please contact URBAN LAYER® through our official customer support channels.